At Online Assignment Support, we aim to provide reliable academic support and a satisfactory experience for every customer. We encourage customers to contact our support team promptly if there is an issue with an order so that we have an opportunity to review and resolve the concern.

Eligibility for a Refund

A refund may be considered in circumstances including:

• You were charged more than once for the same order due to a payment or technical error.
• We are unable to provide the agreed service after payment has been received.
• An order is cancelled before work has started and is eligible for cancellation under our terms.
• The delivered service materially differs from the requirements that were agreed when the order was placed.
• An agreed deadline is missed and the service is no longer reasonably useful to you.

Revisions and Resolution

If you have concerns about delivered work, please contact our support team and explain the issue clearly. Where appropriate, we may first offer a revision or another reasonable solution to address the problem.

A refund request will be reviewed based on the original order instructions, communications, work completed and the circumstances of the request.

Cases Where a Refund May Not Apply

• The work has been completed according to the requirements originally provided by the customer.
• The customer changes the requirements after the work has already started or been completed.
• Delays are caused by missing information, files or responses required from the customer.
• A refund is requested solely because of a change of mind after substantial work has already been completed.
• The customer uses, submits, publishes, resells or otherwise distributes delivered material contrary to our terms.

How to Request a Refund

To request a refund, contact our support team and provide your order information together with a clear explanation of the issue. We may request additional information where necessary to investigate the request.

Approved Refunds

If a refund is approved, it will normally be returned using the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.

Academic Use

Materials and assistance provided by Online Assignment Support are intended for learning, research, reference and academic-support purposes. Customers are responsible for using the service in accordance with their institution’s academic-integrity rules and our Terms & Conditions.